Patient Portal

Click on the "Learn More" button for access to Patient Portal. www.NextMD.com

Patient Portal Login Page

If you are not enrolled for our patient portal access, you can do so by clicking here. (may take up to 24-48 hours for enrollment to complete)

Frequently Asked Questions

Why should I sign up for the Patient Portal?
Enrollment in the Patient Portal is very important. The portal is a tool that allows patients to view their visit summary, lab results, communicate with their provider, request health record, receive statements, make payments, and view upcoming appointments.

How do I enroll in the patient portal?
Provide an email address to the clinic to be issued an enrollment token number. Next, check your inbox for the email: “Patient Portal – Little Rock Diagnostic Clinic: Welcome to NextGen Patient Portal”. Follow instructions in the email to complete enrollment.

What do I do with my token number?
Once you have received your token number from the clinic, be sure to check your inbox for the email “Patient Portal – Little Rock Diagnostic Clinic: Welcome to NextGen Patient Portal”.Once you have received the email, follow the instructions to complete enrollment.

What if I have a token number, but do not receive an email?
If you have a token number, but do not receive an email, the patient portal can be accessed two ways:

  • www.lrdc.com
  • On home page click “Patient Portal – Get Started Now!”
  • On the Patient Services page: “Patient Portal Login Page”
  • www.nextmd.com

Do token numbers expire?
Yes. Token numbers expire 30 days from the issued date.

What if I encounter an error message while completing the enrollment?
Should you encounter a problem with enrollment, please contact the Patient Portal Support Line at (501)221-5870 for assistance.

Already a member of the NextGen Patient Portal for another clinic and want to add Little Rock Diagnostic Clinic?
After obtaining an enrollment token number from the Little Rock Diagnostic Clinic, login to the patient portal. Hover over the tab “Settings” on the home page. Select “Manage Practices” from the dropdown list. Enter the security token number, your date of birth, and email address. Click Submit. Little Rock Diagnostic Clinic will now be listed under your currently enrolled practices. From the home page, you may switch between clinics to view your information. If unable to add Little Rock Diagnostic Clinic, please contact the Patient Portal Support Line at (501)221-5870 for assistance.

What if I am unable to login?
If you forget your username, password and/or security question answer(s), click on the statement “Need help with your username and password?”. On the “Forgot your Login information?” page: make your selection and submit. After submitting your selection, you should receive a message beneath the Fraud Warning that an email has been sent.

"I forgot my Username” will only send an email listing your username.
The email will be: Patient Portal – LRDC: NextGen Patient Portal Forgotten User Login.

I forgot my Password” will send the following email: Patient Portal – LRDC: NextGen Patient Portal Password Reset with a “Forgot Password Link”.

I have my password reset token”. A password reset token number must be issued by a staff member at LRDC to use this option.

I do not remember any of my login credentials” will send the following email: Patient Portal - LRDC: NextGen Patient Portal Password Reset with a “Forgot Password Link”.

Check your inbox for the email. If your email has the “Forgot Password Link”, click on the link to be redirected to the reset login credentials page. Your username will be listed underneath the fraud warning.

What if I am unable to reset my login credentials?
Should you encounter a problem with resetting your login credentials, please contact the Patient Portal Support Line at (501)221-5870 for assistance.

Did you receive an email notification that a new document or staff communication has been sent to the portal? Login to the portal. Click on “Inbox”. Find message to open and view.

Where will lab results be listed on the portal?
On the home page, bottom left corner under “Results” or you may hover the cursor over the tab “My Chart” and select “View My Chart” and then “Results. Lab results are also listed in the “Personal Health Record” under “Results”.

What if my recent lab results are not listed on the portal?
Hover the cursor over the tab “My Chart”. From the dropdown list select “Request Health Record”. Read disclaimer and click “Submit”. When records update to the portal, you will receive an email notification: “Patient Portal – Little Rock Diagnostic Clinic: NextGen Patient Portal PHR request created”. Log back into the Patient Portal to view recent labs.

PLEASE NOTE : If your recent labs are not present, they may still be under review by your provider and awaiting sign-off.

W hat if I have questions about my lab results?
Contact your provider’s practice by phone or send a message via the portal.

What if I am unable to find radiology reports {MRI, CT, or x-rays} on the patient portal?
To view radiology reports, they must be sent to the portal by a staff member at LRDC. Please contact your provider’s practice by phone or send a message via the portal to request the report be sent to the portal.

What if I need to make a payment on the portal?
Hover the cursor over the tab “Payments”. On the Statements page, select “Make A Payment”. Only one payment can be made per billing cycle.

Please Note : Recent charges and/or payments may not be reflected until the next billing cycle. If you have any questions, please contact the Buisness Office for an up-to-date balance.

What if there is incorrect information noted on the portal ?
You will need to update and/or correct information at your next appointment. You may also contact your provider’s practice for assistance either by phone or sending a message via the portal.

How to send a message via the portal?
Hover the cursor over the tab “Mail”. In the dropdown list select “Compose Message”. Select category for your message. Select who is to receive your message. Complete Subject. Complete Message. Click “Submit” when ready to send.

What is the phone number for the patient portal support line?
If you are having difficulty with the patient portal, please call the Patient Portal Support Line at (501) 221-5870. If the support line is unable to take your call,following the recorded information message, please leave your name, date of birth, and brief message with a convenient call back number to reach you. Calls will be returned within 24 hours of receiving a message.

*Instructions are based on the full site version of the patient portal. The mobile site version for smartphones, tablets, etc. will vary from the full site version. To switch to the full site view on a mobile device, click “Full Site” located at the bottom right of the login page.

Revised: 12/30/2015.

For Patients